Hospitality Cyber Risks Facing the Industry

Following recent large-scale attacks on hotel chains such as Marriott, the hospitality industry has quickly become a major target for cybercriminals and their quest to steal as much information as possible. The last couple of years has seen a growing trend of zeroing in on hotel guest data–data that sells for a high price in the cyber crime marketplace.

Moving forward, hotel chains and the hospitality industry as a whole will continue to be a point of interest for cyber liability issues as companies scramble to look for the best defense. One way they can limit risk is by investing in cyber liability coverage, and another is to be aware of the risks they face on a daily basis.

Phishing Scams

Phishing attacks are simple in nature, but can deal a devastating blow to hospitality companies. Phishing used to be easy to spot and victims could see little damage to their network security, information, and finances. Now, cyber criminals are sophisticating this kind of attack, making it harder to identify malicious emails.


This kind of attack has been a consistent threat against hotel chains and hospitality companies for a number of years. Ransomware takes advantage of the fact that many hotel chains don’t have dedicated technology support to make sure that their systems are protected with the right level of anti-virus and anti-malware coverage on a regular basis.

To avoid ransomware attacks, in which cyber criminals hold customer information hostage until a ransom is paid, and even then might not make good on giving back the information, companies need to ensure strong patch management along with anti-malware controls.

Inside Threats

In any industry, the unpleasant variable that should always be considered is employee theft. From taking documents to be used in a new job to stealing credit card information from guests to sell to hackers, insider threats are real and should be taken seriously. Staff will have access to guest information, so hotel companies should consider what third parties have access to their networks and data.

Point of Sale

Point of sale systems are becoming more and more digitally robust and provide a streamlined digital experience for both the customer and the business using them. These systems hold customer payment data as well as revenue information for a business, posing a major cyber liability for hospitality companies. These systems are usually on the receiving end of a cyber attack because they are typically looked after by third-party providers who may not be updating their own data security systems regularly.

The digital world can be very efficient and user-friendly, especially when dealing with loads of customer information. But it can also be a dangerous place, posing a number of threats. Hospitality companies should be sure to stay up to date on these risks while ensuring their cyber liability insurance and anti-theft tech are in place.

About Mavon Insurance

At Mavon Insurance, we pride ourselves on our unique approach to insurance. We focus on integrity, communication, professionalism, respect and gratitude to help our clients succeed and place business in specialized markets. For more information about our products, or to become an agent, contact us today at (855) 248-1480.